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GenAlpha Technologies and Mavenoid Partner to Elevate Customer Support through AI

Mavenoid and GenAlpha logos

May 7th, 2024, Brookfield, Wis— GenAlpha Technologies is excited to announce a strategic partnership with Mavenoid, the intelligent product support platform that is purpose-built for product and device manufacturers and retailers.


Powered by AI, Mavenoid offers personalized remote product support with its virtual assistant, helping people troubleshoot their products and machinery. Leading brands like ABB, Husqvarna, and Stanley Black & Decker trust Mavenoid to increase customer satisfaction and achieve self-service resolution rates of up to 70%. 


Together, GenAlpha and Mavenoid aim to redefine customer support standards by leveraging industry expertise along with cutting-edge AI-enabled technology.


“Our decision to partner with Mavenoid stems from our shared commitment to empowering clients with innovative solutions,” remarked Kris Harrington, CEO of GenAlpha Technologies. “Mavenoid’s track record of delivering exceptional support aligns perfectly with our mission to provide unparalleled resources to our customers. Together, we anticipate unlocking new realms of efficiency and customer satisfaction.”


“This partnership marks an exciting chapter for both companies,” said Gintautas Miliauskas, CEO & Co-Founder of Mavenoid. “By working together, we will extend the e-commerce and product information management capabilities of GenAlpha to more end users with Mavenoid’s AI-powered virtual assistant. In doing so, brands can now offer best-in-class remote product support while gaining operational efficiencies.” 


GenAlpha Technologies and Mavenoid will together offer brands the unique capability to bring deep product expertise to end users, meeting customer expectations and delivering an elevated customer experience. The partnership promises to deliver unparalleled value to clients, paving the way for enhanced efficiency, satisfaction, and success.


About GenAlpha

GenAlpha Technologies partners with original equipment manufacturers and aftermarket organizations to support their digital commerce journey. GenAlpha offers so much more than an eCommerce solution, with digital 2D and 3D bills of materials catalogs, RMA, Warranty, and Product Configurator tools, Equip360 is a complete solution for supporting all aspects of equipment support and maintenance. Visit the GenAlpha website at www.genalpha.com for more details on the company and its offerings.


About Mavenoid


Mavenoid is the Intelligent Support Platform specifically designed for products, machinery, and devices, used by iconic brands such as Stanley Black & Decker, Konecranes, ABB, Markem-Imaje, Husqvarna, and Positec. Mavenoid’s purpose-built technology delivers best-in-class customer support with intelligent troubleshooting and personalized remote support that delivers resolution rates upwards of 50%. With Mavenoid, product manufacturers and sellers provide genius-level customer support to customers and internal technicians, and realize brilliant ROI using AI. Learn more at www.mavenoid.com.

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